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User-Focused and Business-Centric

We ensure a positive outcome for your users and your bottom line.

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Services

Approach

Integrated Development and Experience Approach (IDEA)™


Organizations constantly work to balance the needs of users with organizational requirements. At Nanatoo, we have codified an integrated approach that synthesizes best practices in technical and business communication, marketing, project management, and more.

Integration

Our approach integrates both the user experience and development requirements. It also integrates both theoretical and practical knowledge from a wide variety of fields.

Development

Our services are tailored to your organization's existing systems, processes, tools, and values to ensure that information development is sustainable, scalable, repeatable, and cost-effective.

Experience

Every decision is designed to ensure a seamless and positive user experience based on the latest scholarly research about how human beings perceive and process information. 

Quality Commitment

Evidence-Based, Systematic, and Measurable


We believe in excellence – excellence in both the information we deliver, and in the information-development process. When it comes to quality, we use proven quality-management practices adapted to the unique challenges of information development and the goals and requirements of each of our clients.

There are three important factors when it comes to information quality: It must be good for the user, good for the organization, and properly influenced by personal preference. (Many decisions about information development are based on the personal preference of key decision-makers, and it's critical that personal preference is acknowledged and investigated.) 

Quality management, at its core, consists of clearly identifying the actual, articulating a clear vision of the ideal, and closing the gap in between the two. We use a two-step quality-assurance process:

  1. Clearly articulate both the ideal and the actual, and to make sure they align with overall business objectives.
  2. Answer three questions for every design decision:
    1. Is it good for the user?
    2. Is it good for the organization?
    3. Is it personal preference?

As with everything we do, we take an interdisciplinary, evidence-based approach to quality – an approach rooted in the science of how we perceive and process information. When we interact with the world around us, we instinctively respond by assessing our experiences as good, bad, or somewhere in between. This visceral response isn't magic – it's a complex interaction of physical anatomy and neurochemical activity. At Nanatoo, we believe that this visceral response is a valuable quality indicator, and we use it, in combination with proven best practices, to create information that works.

Service Packages

Comprehensive, Tailored, and Collaborative


All service packages include a free initial consult, a project brief (proposal), the final deliverable, and a summary report. We tailor each project to your specific needs and requirements. Our approach to every project is comprehensive, integrated, multi-disciplinary, and evidence-based.

InfoDev Analysis


Science-based analysis of an information deliverable or collection of information deliverables.


Includes:

  • Project brief
  • Analysis with detailed revision recommendations
  • Evidence-based rationale for revision recommendations
  • Summary report
I'd like a free consult!

InfoDev Analysis with
Action Plan


Science-based analysis of an information deliverable or collection of information deliverables, along with a specific, actionable plan for integrating the concepts into your existing content and processes.


Includes:

  • Project brief
  • Analysis with detailed revision recommendations
  • Evidence-based rationale for revision recommendations
  • Before-and-after examples
  • Preliminary tools for implementation (style guide, terminology list, etc.)
  • Summary report
I'd like a free consult!

Re-Design with InfoDev Analysis and Action Plan


Complete re-design of an information deliverable or collection of information deliverables, along with evidence-based rationale for revisions, and a specific, actionable plan for integrating the concepts into your existing processes.


Includes:

  • Project brief
  • Fully re-designed information deliverable(s)
  • Analysis with detailed revision recommendations
  • Evidence-based rationale for revision recommendations
  • Preliminary tools for wider implementation (style guide, terminology list, etc.)
  • Summary report
I'd like a free consult!

Template(s)
with InfoDev Tools


Template or series of templates based on your specific messaging, branding, requirements, software, and systems, along with process recommendations and preliminary tools for implementation.


Includes:

  • Project brief
  • Template(s)
  • Preliminary tools for implementation (style guide, terminology list, etc.)
  • Process recommendations
  • Summary report
I'd like a free consult!

Product Development and Product Enhancements


Science-based product enhancements and improvements that add measurable value for both your users and your organization.


Includes:

  • Project brief
  • Progressively developed options and solutions
  • Evidence-based rationale for product enhancements (as needed)
  • Final deliverables
  • Preliminary tools for scalable implementation (templates, style guide, terminology list, etc.)
  • Process recommendations
  • Summary report
I'd like a free consult!

One-On-One and Group Training


Training on the science of effective information development and content transformation. Training starts with a focus on theory and paradigm, then transitions into hands-on, practical application.


Includes:

  • Project brief
  • Remote and/or on-site instruction (presentation-based)
  • Modular, progressive approach to incrementally building expertise
  • Supporting material, such as handouts, worksheets, and quick-reference guides
  • Bonus module on championing best practices and managing change
  • Summary report
I'd like a free consult!

Writing and Editing


Writing and editing services, with a focus on complex, technical, instructional, and high-value information. Examples include user and training manuals, help and support content, proposals and Request for Proposal (RFP) responses, and more. 


Includes SME consultations, research, review management, process documentation, and all related work products (such as stylesheets, terminology lists, and templates).

I'd like a free consult!

Visual Design and Layout


Visual design services, including graphic design, presentation design, web design, technical illustration, and more.


Includes SME consultations, research, review management, process documentation, and all related work products (such as color palettes, stylesheets, and templates).

I'd like a free consult!

Process Analysis


Analysis and documentation of business and development processes, including key phases, detailed steps, important milestones, roles and responsibilities, expected outcomes, quality criteria, and more.


Includes SME consultations, research, observation and interviews, recommendations, process documentation, summary presentations, and assistance with change management.

I'd like a free consult!

Spread the word!


Citation: Kister, Tina M. 2020. Services: User-Focused and Business-Centric. Nanatoo Communications, LLC. Accessed . https://www.nanatoo.com/Services.


 
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