Articles

Continuous Learning and Improvement

Improvement is change, and change requires intellectual curiosity, imagination, and a flexible and open mind. It requires logical analysis and dynamic synthesis. The articles on this page reflect our investigative, holistic approach to delivering high-quality solutions for our clients.

What is Information Development?

Information development refers to the practical application of best practices from across disciplines in the use of intelligence to create and deliver content that facilitates user success...

Tina M. Kister

March 31, 2019

How to Choose a Style Guide

Style guides help ensure consistency, save time, clarify expectations, and help to create and shape organizational knowledge and culture. By designating a style guide as the foundation for all of your content, you can leverage the combined knowledge of experts...

Tina M. Kister

May 27, 2016

Headings, Headlines, and Headers

Headings, headlines, and headers are often confused with one another. It is important to know the difference so you know how each one should be written, presented, formatted, and used...

Tina M. Kister

March 31, 2016

What is Technical Communication?

Headings, headlines, and headers are often confused with one another. It is important to know the difference so you know how each one should be written, presented, formatted, and used...

Tina M. Kister

August 24, 2015